Can I return an item if I change my mind?
In the event of receiving goods that are faulty or not as described, you are entitled to a refund or exchange if you return the items within 28 days from receipt of goods. You must ensure that the goods are returned in the condition in which they were received. We will not refund the goods in full if there are any signs of damage or misuse. Please retain the packaging for all of the items, as the goods must be returned in their original wrappings. We will refund to you the original purchase price for the goods in question. You are responsible for the cost of return delivery of the goods. Once we have received and inspected the goods, we will confirm the refund amount due to you by e-mail and make the refund within the following 7 days.
Queries should be raised immediately after detection of the defect by contacting Magda and submitting photographic evidence along with proof of purchase.
We have high standards of wrapping our goods to protect them from damage during transit. However, each product should be carefully inspected upon delivery to ensure it has not been damaged in transit. If you notice any signs of damage that might have occurred during transport you should contact us immediately.
All returns should be sent to: Magda Magda, 14 Dunmail Crescent, Cockermouth, CA13 0AG.
What payments do you accept?
Magda Magda accept secure online payments via the following debit and credit cards: Visa, Mastercard and American Express.
How much is the delivery?
Deliveries within UK mainland, Northern Island and Isle of Man are free. There will be a charge for delivery to Jersey, the Channel Islands and international destinations. The price will depend on the location and you should contact us for a quote before proceeding with any purchase.
Why does my product look slightly different to what's online?
All products sold on this website are hand printed and handmade. As such, they might have slight variations in the weave, colour and texture including occasional slubs in the natural fabric. Linen and linen union crease easily and that is a part of the look. To ensure exact colour matching of the print it is advised to order quantities required for future use at one time. We make every effort to ensure accuracy in the printed designs. However, because of the hand printing process, the colours and details may not always be exact.
How do I care for the hand printed fabric?
We provide care advise with every product. We recommend wiping the fabric with a damp cloth or hand washing (where applicable). You should avoid using spray cleaners and exposing the fabric to direct sunlight, humidity or airborne pollutants for extended periods of time.